Advance | The no-limits learning zone

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FAQ

Frequently asked questions

The questions are arranged in categories, below. If you can't find an answer to your question, please contact us: Servicedesk@tribalgroup.com

General questions

Q. Is this really free?
A. Yes, taking courses on Advance is completely free. You can take as many courses as you like, and get as much help as you need from your tutors, for no charge.

Q. How can I change the font size?
A. After you have logged in, you will see a 'Preferences' link in the top right corner. Click on it and choose the font size you prefer.

Communication

Q. Do I have to be online to get in touch with my tutor?
A. At the moment, yes. When you are logged in you can contact your tutor via the 'Tutor messages' area, available as a link in the 'My Advance' menu on the left side of the screen.

Q. Can the system send messages to my e-mail?
A. Yes. When you receive a message in Advance, you will be notified via the e-mail address included in your profile. You can change this e-mail address by logging in and going to your profile via the link at the upper right corner of the screen.

Courses

Q. Do any of the courses offered here lead to a qualification?
A. Yes. For example, GoLearn maths will help you prepare for a national maths qualification at Level 1 or Level 2. Talk to your tutor for details.

Q. Do I have to work with a tutor, or can I just work along on my own?
A. For certain courses you will be assigned a tutor, but you don't have to ask them for help, or even talk to them, if you don't want to! Feel free to work along on your own. The tutor will always be there if you do need to ask someone for help.

Minimum system requirements

Connection speed

  • Broadband connection recommended

Browser

  • IE8 and above
  • Firefox – latest version
  • Google Chrome – latest version
  • Safari – not fully supported

OS

  • Windows Vista SP2 or later

Screen resolution

  • 1024 x 768 or higher

Other requirements

  • Adobe Acrobat Reader 10
  • Adobe Flash Player – latest version
  • JavaScript enabled
  • Pop-up blocking level – low
  • Soundcard, plus either speakers or headphones
 

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